It just so happens that despite a client has made a timely payment, the computerized system or due to human error, the due notice has been sent. In such a scenario, it is very important to write an apology letter for accounting error. You can use the letter templates available online in order to apologize for the mistake in a written letter.
This post includes Apology for Accounting Errors and Past Due Notice Template. You can use the sample Apology for Accounting Errors and Past Due Notice for creating a formal customized letter that rightly fits in your situation.
Sample Apology Letter for Accounting Errors and Past Due Notice
Date: November 03, 2021
New Age Bank
Dear Mr. Andrew,
We are writing this letter to apologize you for the due notice that has been sent to you, despite making the payments before the last date. We would to highlight that it was because of some system error that you were receiving such messages that were demanding clearing of payments for the financial year 2020-21.
We have checked it at our end and found out that by mistake your company’s name has been put under the defaulters list as there is another company with almost the same name because of which such an error has occurred. And that’s the reason that you were getting payment due messages and that other company was not get intimated about the dues that need to be cleared.
We are extremely thankful that you brought to our notice this error which helped us message the defaulter company and make the required corrections in our system. Please accept our apologies for the reason such kind of an error occurred at our end. We are extremely sorry for all the trouble it caused you. We assure that such a thing will not happen in the future and we will take extra clear to make sure that no inconvenience is caused to you. We have a long association with you and you are an extremely important customer to us.
Thanking you for your patience and understanding.